Refund policy
We’re happy to offer a 30-day return policy to our customers. Whether your item doesn’t fit or you have just changed your mind we will receive the item back and provide a store credit or a refund. While we try to provide measurements and dimensions in the description of goods listed for sale, these dimensions may vary slightly in real life. It is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your order.
Please note: Only regular priced items can be refunded. Sale items, helmets, bearings and Stacyc Bikes cannot be refunded or returned unless for warranty purposes.
If you choose to return an item, please follow these steps:
Before any items are returned, please ensure that the item is:
- unused,
- as new in appearance, and
- in original packaging with all tags still attached.
- Email us at sprungworkshop@gmail.com
In your email include all your order information including the date and number of your order, the details of the item you wish to return, and the reason for return. We will email you back with a return address.
2. Package and send the item
Ensure you pack the item(s) well so that we receive it/them in the condition originally sent. Please send the packaged item to the address provided to you by email.
Please note that customers are responsible for the cost of return postage and ensuring the package reaches us safely and in good condition. You may choose to use registered post to ensure this.
3. We will assess the return and apply credit or refund.
Once we have received the returned item, we will inspect the item(s), ensure that it/they meet the conditions in Step 1 (above), and then, if approved, apply store credit or issue you with a refund within a reasonable timeframe. Once your return has been processed, you will receive a notification email. Delivery fees will not be refunded under most circumstances.